MODERNEDGEAgency
Legal

Privacy Policy

Effective Date: September 20, 2026 · Last Updated: September 20, 2026

1. Introduction

Welcome to Modern Edge Agency ("we," "our," "us"). We are a digital marketing and business systems agency. We are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://modernedgeagency.com), use our services or client portal, or communicate with us via SMS, email, phone, or live chat.

By using our services, booking a call, or providing us with your personal information, you agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please do not use our services or provide us with your information.

In short: we do not sell, rent, trade, or share your personal information with third parties for their own marketing or promotional purposes, and no mobile information is ever shared with third parties or affiliates for marketing or promotional purposes. Section 6 explains the limited service providers that support our operations.

Contact Information

2. Information We Collect

We collect several types of information in order to deliver our services and maintain effective communication:

2.1 Contact and Business Information

  • Full name and job title
  • Business or organization name
  • Phone number
  • Email address
  • Business or mailing address
  • Payment and billing information

2.2 Client Account and Engagement Information

  • Scope of work, proposals, contracts, and invoices
  • Access and credentials you grant us to platforms we manage on your behalf, such as advertising accounts, Google Business Profile, CRM, hosting, domains, analytics, and social accounts
  • Brand assets, copy, images, and other materials you provide
  • Campaign performance, reporting, and analytics data
  • Project notes, support requests, and engagement history

2.3 Technical Information

  • IP address
  • Browser type and version
  • Device information
  • Website usage data and cookies
  • Interactions with our web chat widget, forms, and scheduling tools

2.4 Communication Records

  • SMS message history
  • Email correspondence
  • Phone call and voicemail records
  • Live chat transcripts
  • Customer service interactions
  • Marketing preferences and opt-in / opt-out status

We do not seek or require sensitive personal information such as health data, government identification numbers, or financial account credentials in order to provide our services. Please do not send this type of information to us through our website, chat widget, or SMS.

3. How We Collect Information

We collect information through the following methods:

  • Website Forms: When you submit a contact, quote, or strategy call request form
  • Live Chat: Through the chat widget on our website
  • Scheduling: When you book a call or meeting with us
  • Direct Communications: Through phone calls, emails, and SMS messages
  • Onboarding and Engagement: During kickoff, discovery, and ongoing project work
  • Website Interactions: Via cookies and analytics tools
  • Modern Edge CRM: Information stored and managed in Modern Edge CRM, our own customer relationship management platform

4. How We Use Your Information

4.1 Service Delivery

  • Responding to inquiries and preparing proposals
  • Scheduling and managing calls and meetings
  • Building, managing, and supporting the websites, campaigns, automations, and systems you engage us for
  • Processing payments and maintaining billing records
  • Providing reporting and account support

4.2 Communication

  • Sending call and meeting confirmations and reminders
  • Providing project, account, and service updates
  • Responding to inquiries and support requests
  • Sending promotional offers and agency updates (with your consent)

4.3 Business Operations

  • Improving our services and client experience
  • Analyzing trends and service performance
  • Maintaining business records
  • Complying with legal obligations

We do not sell your personal information, and we do not use it to train third-party artificial intelligence models.

5. SMS Text Messaging Program

5.1 Program Overview

Modern Edge Agency offers an SMS text messaging program to keep you informed about:

  • Call and meeting reminders and confirmations
  • Project, account, and service updates
  • Responses to inquiries and support requests
  • Billing and account notifications
  • Promotional offers and agency announcements

5.2 Opt-In and Consent

By providing your mobile phone number and checking the SMS opt-in box on one of our forms, by texting us first, or by otherwise giving us written permission, you expressly consent to receive SMS text messages from Modern Edge Agency. Your consent is not a condition of purchasing any goods or services.

5.3 Opt-Out Instructions

You can cancel the SMS service at any time. Simply text "STOP" to (347) 919-9560. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

5.4 Help Instructions

If you experience issues with the messaging program, reply with the keyword "HELP" for more assistance, or reach out directly to us at (347) 919-9560 or benjamin@modernedgeagency.com.

5.5 Message Frequency and Costs

Message frequency varies based on your project activity and promotional activity. As always, message and data rates may apply for messages sent to you from us and to us from you. For questions about your text plan or data plan, contact your wireless provider.

5.6 Carrier Liability

Carriers are not liable for delayed or undelivered messages.

5.7 SMS Data Protection

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who provide support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. How We Share Your Information

We do not sell, rent, trade, or otherwise share your personal information with third parties for their own marketing, advertising, or promotional purposes. We do not disclose it to data brokers, and we do not make it available to any outside party to use for their own ends.

Your information is stored in Modern Edge CRM, our own platform, which we operate ourselves. The only parties that ever receive your information are the limited service providers listed below, who act solely on our instructions, and any disclosure required by law under Section 6.2.

6.1 Service Providers

We may share limited information with trusted service providers who assist us in operating our business, including:

  • Payment processors: Billing and payment processing
  • Hosting, domain, and infrastructure providers: Website and application delivery
  • Analytics providers: Website and campaign measurement
  • Advertising platforms: Campaign delivery and measurement for accounts we manage
  • Aggregators and SMS service providers: For the delivery of text messaging services only

These service providers are contractually obligated to protect your information and use it only for the purposes we specify. They are permitted to use your information solely to provide services to us, such as customer service support.

Important SMS Data Disclaimer: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

6.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Valid legal processes (subpoenas, court orders)
  • Government or regulatory requests
  • Protection of our rights, property, or safety
  • Prevention of fraud or illegal activity

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, excluding text messaging originator opt-in data and consent.

7. Information We Process on Behalf of Our Clients

As an agency, we build and manage websites, CRMs, advertising accounts, and automations for our clients. In the course of that work we may process personal information belonging to our clients' own customers, leads, and contacts.

For that information we act as a service provider to our client, not as the business that determines how it is used. We process it only to deliver the services our client has engaged us for, and we do not use it for our own marketing. If you are a customer or lead of one of our clients and you want to access, correct, or delete your information, please contact that business directly. We will support them in responding to your request.

8. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encrypted transmission of data
  • Access controls, password management, and multi-factor authentication where available
  • Limiting platform access to the team members who need it
  • Secure storage of records
  • Regular review of our security practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain your personal information for as long as necessary to:

  • Provide you with our services
  • Maintain accurate business, project, and billing records
  • Comply with legal, tax, and regulatory requirements
  • Resolve disputes and enforce our agreements

When information is no longer needed, we will securely delete or anonymize it in accordance with applicable laws.

10. Your Privacy Rights

Under applicable state and federal law, you may have the following rights regarding your personal information:

10.1 Access and Correction

You have the right to access and request correction of your personal information. Contact us to review or update your records.

10.2 Opt-Out of Marketing

You may opt out of receiving promotional SMS messages or emails at any time by:

10.3 Deletion Requests

You may request deletion of your personal information, subject to legal and business record-keeping requirements.

Residents of states with comprehensive consumer privacy laws may have additional rights, including the right to know what personal information we collect and the right to opt out of its sale or sharing. We do not sell or share personal information as those terms are defined under those laws. To exercise any of these rights, please contact us using the information in Section 1. We will not discriminate against you for exercising them.

11. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookies through your browser settings, but disabling cookies may affect website functionality.

12. Children's Privacy

Our services are intended for businesses and for individuals who are at least 18 years old. We do not direct our website, SMS program, or services to children, and we do not knowingly collect personal information from anyone under 18.

If we learn that we have collected personal information from someone under 18, we will delete it promptly. If you believe a minor has provided us with personal information, please contact us at (347) 919-9560 or benjamin@modernedgeagency.com.

13. Third-Party Websites

Our website, proposals, and reports may link to third-party websites and tools that we do not control. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party site you visit.

14. Compliance with Industry Standards

We comply with all applicable industry standards and regulations, including the TCPA (Telephone Consumer Protection Act), CTIA (Cellular Telecommunications Industry Association) guidelines for SMS messaging programs, and the CAN-SPAM Act for commercial email.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

16. Consent

By using our services, booking a call, providing your information on our forms, or opting in to SMS communications, you acknowledge that you have read, understood, and agree to this Privacy Policy.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: